Return/Exchange Policy


Team Herbi hope that you enjoy your meals! 

If so some reason you didn't enjoy one or more of your meals, please let us know - we always welcome feedback to pass on to our chefs. 

As with any food purchase personal taste and preference is going to pay a big key in whether you enjoy all your meals. 

If there are any issues with your meals, please let us know and we will do our best to help you out, give suggestions on what meals to order next time, etc. 

We are also happy to take any suggestions for meals you would like to see added to the menu on board, so please don't be shy - send them through to us. 

We do provide instructions to our cold courier companies to be very careful with your meals during transport. You will notice the fragile stickers on the box. However sometimes incidents unfortunately happen. If you do receive a split meal, please let us know immediately and we will arrange a refund for you. We will also provide feedback to the courier company.

Our order cut off is Monday 11:59pm for each new delivery cycle. Unfortunately after this time we cannot accept any changes to meals or cancellations as we have already arranged for your meals to be cooked fresh, and booked in your delivery with our courier company. The only change that can be made after this time is a change to delivery address. 

If you have a subscription, you are responsible for making any changes, pausing and cancelling your subscription as required. Please make sure you do this before Friday afternoon each week to ensure that you get the meals you want, or don't receive a delivery if you don't need one. You will receive an email notification 24 - 48 hours before the order processing time to remind you to do this. 

We are here to help, so if you need assistance please email us at meals@herbidoor.com