Cancellation, Return and Exchange Policy
Team Herbi hope that you enjoy your meals!
If some reason you didn't enjoy one or more of your meals, please let us know - we always welcome feedback to pass on to our chefs.
As with any food purchase personal taste and preference is going to pay a big key in whether you enjoy all your meals.
If there are any issues with your meals, please let us know and we will do our best to help you out, give suggestions on what meals to order next time, etc.
We are also happy to take any suggestions for meals you would like to see added to the menu on board, so please don't be shy - send them through to us.
We do provide instructions to our cold courier companies to be very careful with your meals during transport. You will notice the fragile stickers on the box. However, sometimes incidents unfortunately happen. If you do receive a split meal, please let us know immediately and we will arrange a refund for you. We will also provide feedback to the courier company.
We require any orders to be cancelled before midnight on the day they were placed. After this time we may have already booked in your courier, ordered ingredients and started preparing your meals. If you need your delivery delayed or sent to a different address, please let us know as soon as possible by emailing firstname.lastname@example.org
If you put a cancellation request through after the midnight cut off on the day you ordered we may still be able to assist you. If we are able to refund your order we reserve the right to refund your order less any bank/transaction fees and a restock fee (herein to be known as 'total fee') after the midnight cut off as stock will be allocated and ordered and couriers may have been booked for your delivery already. Fees will be as follows - 10% total fee for Afterpay, 3% total fee for Credit Card Payments and 4% total fee for PayPal.
We absolutely cannot process any cancellations after 11:59pm Sunday for the week. You may choose to delay delivery of your order, or provide an alternative delivery address and we will try and accommodate these changes where possible.
If you have a subscription, you are responsible for making any changes, pausing and cancelling your subscription as required. Please make sure you do this before Friday afternoon each week to ensure that you get the meals you want, or don't receive a delivery if you don't need one. You will receive an email notification 24 - 48 hours before the order processing time to remind you to do this.
We are here to help, so if you need assistance, please email us at email@example.com