Herbi Subscription FAQs
Single Order Deadline
To prepare to launch multiple delivery day options in metro areas, and to make things easier for people to remember - we have decided to move to a single order cut off each week. This will also allow things to be a bit easier on our team, as well as make organising your refrigerated couriers that little bit easier too.
This will be Monday at 11:59pm, no matter where you live. That means no more Tuesday cut offs, everything is Monday.
We have also made some adjustments to the Herbi subscriptions and menu, to make things easier for you, and more streamlined. We didn't realise how popular the meal box subscriptions would be when we created them. And based on the feedback we have received in the last few months since we launched them, we have implemented a few changes to streamline the process.
You will notice that all meals are now $12.50. If you subscribe to one of our meal boxes, all meals will now be $11.50, saving you $1.00 per meal and the subscription prices have actually come down 🥳
- 5 Meal Box was $59.38 and is now $57.50
- 7 Meal Box was $83.13 and is now $80.50
- 10 Meal Box was $118.75 and is now $115.00
- 14 Meal Box was $166.25 and is now $161.00
- 20 Meal Box was $237.50 and is now $230.00
Delivery prices are now also uniform between one off orders and subscriptions:
For single orders:
- Orders $49.99 and under, delivery is $25
- Orders $50 to $74.99, delivery is $15
- Orders $75 to $149.99, delivery is $10
- All orders over $150, delivery is free!!
- 5 Meal Box is $15 shipping
- 7 & 10 Meal Box is $10 shipping
- 14 & 20 Meal Box has FREE shipping
Based on feedback, we have decided to move to a singular processing day for all subscriptions. After your initial sign up order, all subsequent orders will process on a FRIDAY. You will need to log in to your member account and click "MANAGE MY SUBSCRIPTION" to make any changes to your meals, pause, skip or cancel your subscription by Thursday evening each week.
If your subscription doesn't process on Friday, it will try again on Saturday and Sunday. It will then cancel. If you want to get your order in before the Monday cut off, you will need to re-subscribe on Monday - or you will miss that delivery cycle cut off.
Still got questions about Herbi's Meal Subscription?
Click the message button on your right to talk to Herbi!