Herbi Subscription FAQs

How To Manage Your Herbidoor Meal Box

Our Order Cycle Runs Tuesday to Monday Each Week

All Herbi meals are made fresh to order by our team of chefs each week and delivered to your door fresh, ready to heat and eat.

Due to this, we have a strict order deadline each week of Monday at 11:59pm. Any orders placed after this cut off each week will fall into our next delivery cycle. 

Once you are on a meal box subscription though, each order (after your initial order) will process on a Friday each week. So you don't have to stress about making the cut off. The only thing you need to worry about is making any meal changes on before FRIDAY morning to your meals each week. You will receive an email notification reminding you tto make any changes approximately 24 hours before your next order is processed. 

PLEASE NOTE: Due to all meals being made fresh there is approximately a 5 to 15 day delay between when you place your initial order and when your first order will arrive. This will depend on your post code and when you place your initial order. After your initial order, meals will arrive on the scheduled delivery day weekly or fortnightly depending on what you select. If you need assistance working out when your meals will arrive, simply email meals@herbidoor.com or jump on our live chat. 

Making Changes To Your Meals

If you need to make changes to your meals, you can log in any time before FRIDAY AM each week and edit your meals for the coming delivery cycle. 

To do this simply log into your account (via the menu or 'person' symbol on our website) and click on manage my account. On the right hand side you will see that there are options to pause, skip, cancel and resume your meal box subscription.

Still got questions about Herbi's Meal Subscription?

Click the message button on your right to talk to Herbi!