Help Center

Herbi is your friendly Plant Based delivery Dino :)

Delivering delicious vegan noms across Australia... woohoo!!!

Herbi has designed a wide range of home delivery meals and snacks to cater for:

- People looking to transition to plant based eating with his mock meat range
- Classic whole food favourites that will remind you of homes home cooking without the cruelty
- There is also a Dietician and Nutritionist approved menu that follows oil free whole food plant based guidelines

All Herbi's meals are delivered fresh and not frozen directly from our cruelty free kitchen directly to your door yay ;)

We have an optional subscription service that you can choose to opt in to. Some of our regulars like to do this so that they don't forget to place their order before the cut off time. 

Herbi has designed his meals to contain optimal amounts of protein, nutrient dense vegetables (nature's superfoods) and give you the connivence of not having to prepare and cook meals yourself while maintaining a busy and healthy lifestyle.

Unfortunately no exact time can be provided for delivery as there are circumstances that are out of Herbi's control including traffic and weather. Your meals will arrive between 6am and 6pm on your prescribed day of delivery.

Depending on where you are located our delivery provider may provide text updates and tracking. Please ensure you provide us with your correct mobile number so that we can keep in touch. 

Please check out our delivery info section for what day your meals will arrive - https://herbidoor.com/pages/delivery

By ordering from HerbiDoor's online store you allow your delivery to arrive and be placed in a safe place outside your home if you are not in attendance.

You can choose to have your meals delivered to your place of work as long as it is within Herbi's delivery area.

All meals are delivered fresh and with non toxic gel ice packs and the packaging is designed to keep your meals chilled and fresh until you arrive home.

You sure can :)

However, it must be no later than midnight on the night you ordered. 

Please email meals@herbidoor.com and quote your - Name, Contact Number and Order Number.

Herbi takes no responsibility for orders not reaching the correct destination so please double check your details when checking out.

Delivery areas are expanding all the time. 

Herbi is working hard behind the scenes to find stockists in your area too ;-)

Currently Herbi Delivers to Queensland, New South Wales, Australian Capital Territory and Victoria. 

You can check if Herbi delivers to you, and on what day, by searching for your postcode here at - https://herbidoor.com/pages/delivery

Herbi's minimum order is $50, the shopping cart will not allow orders to be paid for or shipped if they fall below the order minimum.

Herbi offers free shipping on orders over $150.

Herbi has a minimum order of $50. If you order between $50 and $69.95 your delivery fee will be $15. 

If you order between $70 and $149.95 your delivery fee will be $10. 

If you order over $150 you will qualify for free shipping.

You can order any time and your meal will be delivered as per the delivery schedule outlined on the delivery info page - https://herbidoor.com/pages/delivery

Herbi loves for you to have the freedom to order when you feel like it without the need of being tied into a subscription...

Let's be honest who likes being stuck in a contract?

No-one right...

But we did have a lot of our regulars asking for something to make their life a little easier.... so their noms will just arrive to their door without having to think about it. 

So, we now offer an optional subscription. If you subscribe you can save 5% off your total order each week. 

If you need to cancel your order for any reason please email meals@herbidoor.com with your Full Name, Contact Number and Order Number as soon as possible. 

Unfortunately if it is after 11:59pm on the day you ordered we cannot offer a refund as Herbi's team will be cooking and preparing your delivery the very next day.

Not at all, Herbi's drivers will leave your delivery in a safe place at your designated address.

If you have any special instructions please add them to the "Delivery Instructions" section of the shopping cart when checking out.

Please make sure any companion animals are secured so that our drivers have safe access to your front door for delivery. 

You sure can, select any of Herbi's meals as long as your minimum order value is $70 before shipping.

If you sign up to a subscription you can change your meals at any time. 

You will just need the delivery details and to make payment in full for your order before it is accepted.

Once you have completed your checkout we don't need anything further from you - only for you to enjoy your delicious noms once they arrive. 

After selecting your delicious noms and providing you contact and delivery information you will be directed to complete your order with payment.

Herbi accepts various payment methods including all major debit and credit cards, AfterPay, Paypal and more.

Order cannot be completed without payment being finalised.

Herbi's traditional meals are priced at $9.95 for 400g of plant based goodness!!!

Herbi's whole food range is $12.50 for 400g. 

There are also various other snacks that range in price and accompany each individual product.

From time to time Herbi will offer specials and discounts through his email newsletters, text messages, advertising and via various social media platforms.

If you are lucky enough to receive one of these coupon codes you can add it to the Discount Code section of the shopping cart before making payment to finalise your order.

Unfortunately if you do not enter the code or enter it incorrectly and proceed with finalising your order and making payment the code cannot be added afterwards by Herbi's Dino team or by yourself.

Please double check your order before completing to ensure the code has been applied.

If you do have any questions or concerns feel free to contact Herbi at meals@herbidoor.com

Herbi sure does!

Check them out here - https://herbidoor.com/products/gift-card

Yes, Herbi offers free delivery on all orders over $150!

As Herbi cooks in large volumes and the meals cannot be altered in anyway.

He recommends that you read the ingredients listed with each meal before making your selection for anything ingredient that you may be allergic to or you find yucky.

Herbi uses Chronometer and the Australian Nutritional Guidelines of 2000 calories per a day. Please bear in mind that everyone's nutritional needs are different and that your own circumstances should be considered before ordering any meals from herbidoor.com 

This information can be found on each of the product pages by clicking on each individual product.

On each of the product pages below the description of the meal, you will find all of the ingredients listed for each meal.

He sure does and you can fid them here: https://herbidoor.com/collections/gluten-free-range

Please note Herbi's kitchen does contain meals that use gluten.

All necessary precautions are made to eliminate and gluten from his gluten free meals. However if you have severe Coeliac allergies Herbi's food may not be for you :(

Herbi sources his fresh ingredients from local farmers in the Northern Rivers Area and also local Health Food Stores. This ensures the freshest ingredients for you and Herbi loves to support the local business community :)

The remaining ingredients are sourced from Australian wholesalers. 

All allergen information and ingredients used are listed in the description of each meal on the herbidoor.com website. Please check each this information on each meal before ordering.

Herbi recommends that you eat all the meals within 10 days when refrigerated and it is always best to check the meal before consumption.

If you choose to freeze the meals the shelf life is significantly longer - up to 8 weeks. Once again check the meals once defrosted and reheated before consumption. 

You will find the expiary date located on the bottom left hand corner of the label.

Herbi's meals are a larger portion at 400g while keeping calories in check and giving you enough fuel to tackle your day.

All calorie counts are labelled on the individual meals so that you can plan your meals based on your personal nutritional requirements.

All your noms are prepared in Herbi's commercial 100% vegan kitchen. Herbi HQ is located in Burleigh on the Gold Coast.

Herbi's meals range in plant based vegan protein sources and vary from meal to meal.

You will definitely receive adequate protein to sustain a healthy lifestyle and if you're in doubt contact your local medical practitioner or one of Herbi's recommended Nutritionists/Dieticians to find out more. You can find their individual contacft details on each of their approved meals in the products section.

Herbi's meals come primarily in 3 ranges:

1- Transitional meals that utilise mock meats to assist people wanting to try or transition to a vegan plant based diet

2- Healthy staples that include whole foods and a balanced ratio of fats, proteins and carbohydrates

3- Dietician and Nutritionist approved meals that fall under the healthiest banner of Whole Food Plant Based

The short answer is no...

Some of Herbi's ingredients are organic but none of his meals are 100% organic. 

To keep all meals cost effective and budget friendly we chose not to go with 100% organic ingredients so that we could help more people with convenient and delicious plant based meals. 

All of the Dietician and Nutritionist meals are, and some of the standard menu are too.  

You can check the ingredients and nutritional information for each meal by clicking on each individual product and double checking before ordering.

Our WFPB range has expanded exponentially - we now have a section where you can find all whole food plant based meals. 

All of Herbi's Dietician and Nutritionist approved meals are 100% whole food plant based.

You can view the ingredients and nutritional information for each meal by selecting the product and viewing its individual information page.

All of Herbi's meals are vegan. We are actually certified by Vegan Australia, which has very strict standards aroundthe manufacturing of vegan products. 

Your Herbi Meals will last for 7-10 days depending on the meals and day of delivery.

You will find the expiry date on the bottom left hand corner of the label at the base of the attached sleeve of each individual meal.

If you are wanting to reheat your meals in the oven please remove them from their packaging and add the contents to a oven proof baking dish or similar to reheat.

Herbi's meals are designed to be reheated in a microwave by piercing the film and reheating for 2-3 minutes depending on the power of your microwave.

Herbi also understands that not everyone likes to use microwaves so please find oven instructions below :)

If you are wanting to reheat your meals in the oven please remove them from their packaging and add the contents to a oven proof baking dish or similar to reheat.

Please be careful and remove the reheated dish safely as it will be hot.

You certainly can :)

They will last for 3-6 months depending on your freezer.

Herbi uses PLA trays that look like plastic but are not yay :)

They are made form Cassava Root and Corn and other starchy vegetables.

All Herbi's meals and packaging are designed to withstand 2 full days of transit for delivery.

Then, on top of that the insulated cartons are designed to remain fresh at your doorstep for approximately 8-12 hours depending if they are left in shade or direct sunlight.

The gel ice packs can be partially melted when you receive your package which is not unusual. 

To check your meals are safe for consumption they need to be cool to the touch. 

Each of your meals will have expiry dates printed on the bottom of the individual sleeves so you can rest assured your meals are fresh and ready to consume.

Herbi likes to keep things as green as possible, so apart from using fully recyclable PLA trays (made from corn starch, cassava roots, or sugarcane), he also uses: 

• Cardboard cartons that are curb-side recycle-able
• Recycled newspaper insulation
• Non toxic gel packs that can be drained and handed in at participating supermarket recycling bins, or you can keep them and reuse them for your own needs
• Foil insulated bubble wraps that can be handed in at participating supermarket recycling bins, or you can keep them and reuse them for your own needs

Unfortunately not at this stage :(

Due to the sheer size of Herbi's delivery area, Australian Health & Safety guidelines and Food Safety Standards packaging returns are just not possible.

However if you have an idea on what Herbi could implement when it comes to a collection and recycling program he is all dino ears to hear from you.

Unfortunately this is forbidden by Australian Food Safety Standards for meal deliveries :(

Herbi's meals are all packaged in microwave safe containers (not oven proof) and heat sealed with a clear film.

The trays are BPA free and do not leach this nasty toxins into your food.

As the trays are made from vegetable products including Cassava Root, Corn and other starches. It can be recycled and reduces the possibility of landfill or ocean waste and in turn everyone's carbon footprint.

The containers are designed to break down under heat at the recycling plant in 90 days or less. 

Unfortunately we cannot offer compostable containers at this time due to Food Safety Standards. The compostable biocane products currently on the market do not meet food safety requirements for ready made meals.  The standards are more strict for ready made meals than takeaway as the food needs to stay fresh for longer. 

We are constantly on the look out for more environmentally friendly products that adhere to food safety standards. If you find anything that you think Herbi should implement please email us at meals@herbidoor.com 

Although Herbi is a dinosaur he is up with the times and takes advantage of modified atmospheric packaging food safe machinery.

This process keeps the food deliciously fresh by removing the oxygen from the space left in the tray between the meal and the clear film.

In turn this slows the growth of bacteria, oxidation and nasty organisms that spoil food and is 100% safe to improves the life of the food without the need for nasty preservatives and additives.

Personal information about you and your order is between you and Herbi only and we take this very seriously.

The herbidoor.com website is a security protected and an https secure network address for your protection.

You can find out more here:

Privacy Policy

For more legal documentation including returns, terms and conditions and our disclaimer please view any of the below pages:

Return & Exchange Policy

Disclaimer

Terms & Conditions

Herbi may share details regarding your order with courier companies to fulfill your order on delivery day.

If you have any other questions not listed here please reach out to Herbi's right hand man, Matt on his mobile +61 404 733 999 or email him, meals@herbidoor.com